What about shipping?
You will see
shipping charges listed on screen before checkout. For phone orders, we will
quote shipping charges at the time of your order. Large items & furniture’s shipping cost may vary according to your destination, size and quantity
of shipment. We are happy to get shipping quote to your area. Please contact us
and provide us with your shipping address for quote. See shipping information.
What about cancellation?
If you cancel
an order prior to the shipment leaving our warehouse in
What about
order refusals?
Should you
choose to refuse your order at the point of delivery, or if a delivery attempt
is made following a confirmed delivery date and arrangements have not been made
for the order to be received, you will be subject to the following charges:
All shipping charges incurred during the delivery process to you,
and back to our warehouse.
What about returns?
All returns must be approved by Fan Tan & Company. All
authorized returns must be made within 15 days of receiving the goods, in its original packing material.
Refunds for refused and returned merchandise will be equal to the
cost of the merchandise refused less all shipping charges incurred during the
delivery process to you, and back to our warehouse. You will be responsible for our actual full
shipping cost. Returns will only be
accepted and credits issued if the merchandise is returned back to our
warehouse undamaged in its original condition and in its original packaging.
Fan Tan & Company cannot accept returns for custom ordered merchandise.
What About damage claims?
All damaged merchandise claims must be filed with our customer
service department within three days of the receipt of your order. Fan Tan
& Company reserves the rite to repair or fully
refund any piece of merchandise. It will be at Fan Tan & Company’s
discretion to have a professional inspect damaged merchandise to determine
whether the item in question will be repaired or returned.
What about
Privacy?
We respect your
privacy and will not give out your information to anyone. We do not sell or
give our lists to anyone. We take your privacy as
seriously as you do. To help ensure your privacy, we use the most up-to-date
encryption technology to keep your personal information secure. This includes
your billing, credit card, and account information. None of this can be read as
it travels to our system.
What about sales tax?
You will not be charged sales tax for any item shipped to any address
outside of
What forms of payment do you accept?
We accept the
following forms of payment: