|
|
Why shop with us?
Our Philosophy is Simple& Direct: To provide customers with the highest quality selection of Asian Antiques & Arts at reasonable price. The quality and style of our merchandise and our commitment to customer satisfaction is the best in the business.
What about customer service?
We can be reached by phone between 10am and 5pm daily (415-453-6373). Or you can fax (415-472-0123) or email us anytime. customercare@fantanco.com We welcome your feedback regarding our products, site and service.
How can I place an order?
Orders can be placed online. Orders can also be placed by phone (415-453-6373), fax (415-472-0123) or contact customercare@fantanco.com
What about shipping?
You will see shipping charges listed on screen before checkout. For phone orders, we will quote shipping charges at the time of your order. See shipping information.
What about returns?
We guarantee 100% satisfaction or your money back. Just return the item within 15 days in its original packing material for a full refund less the cost of shipping.
Is my credit card information secure?
Yes. Our website follows strict guidelines and protocols, specifically: Secure Socket Layer (SSL) from QualitySSL. QualitySSL delivers state-of-the-art encryption that is trusted by over 99.3% of the current internet users.
What about Privacy?
We respect your privacy and will not give out your information to anyone. We do not sell or give our lists to anyone.
What about sales tax?
You will not be charged sales tax for any item shipped to any address outside of California. California address will be subject to sales tax.
What forms of payment do you accept?
Visa, MasterCard, American Express, Money order or Personal check. We wait for personal checks to clear before shipping.
Do you have all your merchandise online?
No we do not have all our merchandise on line. Please contact us if you do not see what you want on our web site.
Do you have a Store?
Yes, we have a retail store in the San Francisco Bay Area. Located at 310 Sir Francis Drake Blvd, San Anselmo, CA 94960.
Where do you get all of your items?
We are direct importers. We bring our merchandise in directly from China and Japan. This allows us to have a superior selection with fantastic prices.